Effective Date: October 28, 2026
Welcome to Mixabl. This Privacy Policy explains how Completion, Rakotondrainibe ("Controller", "we", "us") collects, stores, and processes data when you use the Mixabl software application ("Software") and visit our website (mixabl.ai). We respect your privacy and are committed to complying with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR).
Since Mixabl is an offline-first professional audio software, our application data collection is strictly minimized to what is necessary for licensing, anti-piracy operations (telemetry), and software quality improvement (crash reporting).
Completion, Rakotondrainibe
Geneva, Switzerland
Email: info@mixabl.ai
When you activate and use the Software, we collect limited technical and licensing data:
Important: We do NOT collect, listen to, store, or process your local audio files, stems, or musical metadata on our servers. Mixabl processes all audio locally on your machine.
We use this data exclusively for:
Legal Basis: We process personal data where necessary for the performance of our license agreement with you, for compliance with legal obligations where applicable, and for our legitimate interests in preventing fraud, enforcing licensing restrictions, maintaining service security, and protecting our intellectual property.
Providing certain technical licensing data is necessary to activate, validate, and maintain your license. If you do not provide or permit the processing of such data, the Software may not activate or continue to function properly.
Your application data (as described in Section 3) is not used for marketing, tracking, behavioral analysis, or advertising. For information about optional website cookies, see Section 7.
Our own servers (website, licensing service, and server logs) are provided by Infomaniak and located in Switzerland. Switzerland is recognized by the European Commission as providing an adequate level of data protection for relevant data transfers from the EU.
Recipients and locations: We share personal data only with the following service providers, to the extent necessary for the purposes described in this Policy:
International Transfers: The United States is not recognized as providing an adequate level of data protection in general. Where personal data is transferred to providers in the United States, the transfer is based on the Standard Contractual Clauses approved by the European Commission (and recognized by the Swiss Federal Data Protection and Information Commissioner), or, where the recipient is certified, on the EU-U.S. Data Privacy Framework and the Swiss-U.S. Data Privacy Framework. Google LLC is certified under both frameworks.
Licensing records are retained for the duration of the active license and for a limited period thereafter as necessary to handle renewals, disputes, fraud prevention, accounting, and legal obligations. Diagnostic and telemetry logs are retained only for a short period and deleted on a rolling basis unless needed for a specific security or support incident.
Purchases of the Software are handled by Lemon Squeezy, which acts as the Merchant of Record and collects your payment and billing information under its own responsibility. Please review Lemon Squeezy's Privacy Policy. We do not directly process or store your credit card information.
We use Keygen to manage license keys and device activations. When you activate or validate your license, the licensing data described in Section 3 is transmitted from our licensing service to Keygen's servers in the United States. Keygen processes this data as a data processor under our instructions. For more information, see Keygen's Privacy Policy.
The forms on our websites are protected by Google reCAPTCHA to prevent spam and automated abuse. reCAPTCHA collects technical data such as your IP address, browser and device information, and interaction data, and may set or read cookies. We use reCAPTCHA based on our legitimate interest in protecting our services from abuse. For more information, see Google's Privacy Policy and Terms of Service.
Our websites embed videos hosted on YouTube (Google LLC) in privacy-enhanced mode (youtube-nocookie.com). Until you click a video, only a preview image hosted on our own servers is displayed and no connection to YouTube is made. When you click to play a video, your browser connects to YouTube's servers, and YouTube receives technical data such as your IP address, browser and device information, and the page from which the video is played, and may set or read cookies or similar technologies on your device. Google processes this data under its own responsibility. The video is loaded based on your consent, which you give by clicking to play it; if you do not start the video, no data is sent to YouTube. For more information, see Google's Privacy Policy.
We use Sentry (Functional Software, Inc.) for crash and error monitoring. When a crash or error occurs, anonymized diagnostic data is transmitted to Sentry's EU-based servers (Frankfurt, Germany). Sentry processes this data as a data processor under our instructions. No audio content, file content, or personal file paths are transmitted. For more information, see Sentry's Privacy Policy.
Website Cookies and Analytics: On our website (mixabl.ai), we use optional cookies and scripts from Google Analytics, Google Ads, and Meta Pixel to measure site traffic, understand visitor behavior, and evaluate marketing performance. These tools are blocked by default and only execute if you grant explicit consent through our cookie consent banner. You can update your choices at any time via the Cookie Settings trigger on the website.
Under the Swiss FADP and, where applicable, the GDPR, you may have the right to request access to your personal data, rectification of inaccurate data, deletion, and, where applicable, restriction of processing, objection to certain processing, and data portability. You may also lodge a complaint with a competent data protection supervisory authority.
(Note: If essential licensing data is deleted, the Software may no longer activate or your license may cease to function).
To exercise these rights, please contact us at info@mixabl.ai.
We may update this Privacy Policy periodically to reflect changes in our legal practices. We will post the revised version on this page with an updated "Effective Date".